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Tag Archives: Customer Services
Export Charges
How annoying is it when you are sending International Parcels or Pallets and they are delayed or worse still, the receiver gets charged for the import – why is this? Why is this? First of all if sending from the … Continue reading
Parcel Insurance Explained
Parcel Insurance Overnight UK Parcel service companies are created for the sender and receiver to convey your goods in a correctly packed, protected package from A2B, this is a service they offer however; before we cover insurance in detail it is worth mentioning what … Continue reading
Do NOT quote your terms and conditions
The other day I overhead a member of staff quoting our terms and conditions to a customer on the telephone After the call was completed I replayed the call before calling the individual staff member to my office – the … Continue reading
Posted in 1st Parcel Direct, Customer Services
Tagged Courier Gold, Customer Services, Sameday, White Van Man
19 Comments
Talk to your Staff
Taking the time to talk to your staff can reveal lots of things The Bad Manager says “Do as I say” this type of manager creates negativity within the business and the staff members do what is requested but, they are … Continue reading
Unwelcoming Business Staff
You only have one chance to impress and this impression only takes on average 2 seconds so, what to do? We have the office, shop, business, Hotel looking a million dollars, the visitor is already impressed in fact he or … Continue reading
Ignoring the Business Customer
What does it feel like to you the customer when this happens? You have taken the time to visit the shop, business, hotel etc and you are in the middle of your transaction however; their phone rings and they answer it … Continue reading
An Unwelcoming Business Environment
This can be the actual environment the customer experiences, such as a waiting room, reception area, shop or restaurant, or it’s a physical environment, its not just what the customer sees; it can be what they smell, hear and how … Continue reading
Video Business Marketing is Here
If you are like me, 48 years old and wonder what all this video marketing is all about then, continue reading as this is what I think and what I am doing about it I have a website and a … Continue reading
Answer the telephone correctly – Part 3
OK, so we are going to answer the business telephones, what is very off putting to a possible client/ caller? So, we answer the telephone correctly with the corporate response and your name and a warn hello greeting, what can now … Continue reading
Answer the telephone correctly – Part 2
OK, so we ring a massive company that should have loads of people answering the telephone but, they all hide behind a series of buttons inviting you to press the options that you want, great systems..Me think’s not Yes this … Continue reading